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A J.C. Hart Apartment Community in Lafayette, IN

Why You Should Want 24/7 On-site Apartment Maintenance in Lafayette

August 07, 2020
Patio at North Haven

It’s after midnight, and while you’re going to sleep, you start to hear a light dripping. Looking up, you notice a water circle on the ceiling that’s starting to expand . Anxiety hits as you frantically look to find a bucket or garbage can to collect the drip.

What’s next? Do you have an emergency contact for maintenance? How many minutes will you have to wait until they show up? Will you have to wait until they open up ? Or were you smart enough to live in a building with 24/7 on-site emergency apartment maintenance in Lafayette?

What Constitutes An Emergency Maintenance Request?

Master bedroom in Lafayette apartments.

Luckily, most of your apartment maintenance calls will be minor. You might find that your clogged tub drain demands a a tad bit more work than a squirt of Drano. Or perhaps you inadvertently put a gash in the wall trying to put up some curtains. These can be bothersome disruptions that can be fixed Monday morning instead of needing an urgent repair during the middle of the night.

But, there are those problems that require urgent attention. Wait on a busted pipe and your things in your one-bedroom apartment could have serious damage. A broken fire detector can keep you -- and your neighbors -- restless all night. Emergency repair may also be needed if your the HVAC stops working during extreme temperatures. Just use this rule of thumb: any problem which will endanger your property or life is a call into the emergency maintenance hotline.

Why Demand 24/7 On-Site Emergency Apartment Maintenance In Lafayette?

Exterior view of a Lafayette apartment community.

Every apartment in Lafayette has some system of emergency maintenance, but the quality and responsiveness can be widely different. You can tell how swiftly your off-hour requests will be answered by what takes place if you phone in a problem. For some apartment companies, the emergency contact number is routed right to an on-site maintenance tech that can show up fix the situation right away or return a quick call back after you leave a voicemail to a voicemail box, which then is forwarded to an apartment manager, who then calls an outside contractor,who then drives over to your apartment to start repairs.

The response between the separate systems can seem outrageous, especially when you’re worried about your family’s safety . If your apartment building has 24-hour emergency repair, then a technician should arrive at your apartment within the hour or at least estimate their time of arrival. That’s much more amiable than waiting for hours wondering if an outside service is coming.

Three Questions To Ask About Maintenance When You Go On An Apartment Tour

Exterior view of a Lafayette apartment building.

While you go on an apartment tour and see the wonderful apartment amenities in Lafayette, you should also inquire about the emergency maintenance procedures. Specifically, ask these three questions:
  • Does the apartment complex use on-site technicians or will they use contract technicians?

  • Do you submit repair tickets by online or phone?

  • Can you explain the off-hours maintenance procedure ? How long does it take for a real person to respond?

These are responses that you should be aware of before it’s 1:00 AM Sunday morning and you’re wading through the cascading water coming from your leaking broken pipe.

Only Uses 24/7 On-Site Apartment Maintenance

With , we want you to feel safe and secure in your apartment. That is why we offer on-site maintenance that can fill any emergency maintenance request anytime. Call us at 765-771-7085 or click the “book a tour” button today!